Privacy Policy
Last updated: 20 August 2026
1. About this Privacy Policy
True Bridge Digital Marketing ("True Bridge", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you:
visit our website;
complete one of our online forms;
use our online calculator;
use our website chat or AI chat widget;
contact us by email, telephone or social media;
request information about our services; or
become a client of True Bridge Digital Marketing.
We aim to be clear and transparent about how we use your information and only use it where we have a lawful basis to do so.
2. Who is responsible for your information?
The organisation responsible for your personal information is:
True Bridge Digital Marketing
Business owner: Stephanie Louise Amps
Email: [email protected]
Website: truebridgedigitalmarketing.com
For questions about how we use your personal information, please contact us using the email address above.
3. What information do we collect?
Depending on how you interact with us, we may collect some or all of the following:
Information you provide to us
This may include:
your name;
business name;
email address;
telephone number;
website address;
social media details;
information about your business;
information about your marketing needs;
information submitted through our website forms;
information submitted through our online calculator;
messages and information provided through our website chat;
information provided when requesting a consultation or quotation; and
any other information you voluntarily provide to us.
Please do not provide sensitive personal information through our website forms or chat unless we specifically ask you to do so.
Information collected automatically
When you visit our website, we may automatically collect information such as:
IP address;
browser type and device information;
approximate location;
pages visited;
how you interact with our website;
referring website;
date and time of visits; and
information collected through cookies and similar technologies.
4. How we use your information
We may use your personal information to:
respond to enquiries;
provide information about our services;
arrange consultations or calls;
prepare quotations and proposals;
provide services to our clients;
manage our customer relationships;
respond to messages submitted through our website chat;
process information submitted through our forms and online calculator;
understand your business requirements;
improve our website, services and customer experience;
manage our business and administration;
maintain records;
prevent fraud, misuse or security issues;
comply with our legal and regulatory obligations; and
send marketing communications where we are legally permitted to do so and, where required, you have given consent.
We will not use your personal information for purposes that are incompatible with the purpose for which it was originally collected without considering whether we need to provide you with further information or obtain additional consent.
5. Our lawful bases for processing
Under UK data protection law, we must have a lawful basis for processing personal information. The appropriate lawful basis depends on what we are doing with your information.
Depending on the circumstances, we may rely on:
Consent
Where you have actively given us permission to use your information for a specific purpose, such as certain types of marketing.
You can withdraw consent at any time.
Contract
Where processing your information is necessary to provide services to you or to take steps at your request before entering into a contract.
Legitimate interests
We may use legitimate interests where it is necessary for us to operate, develop and protect our business, provided that your interests and fundamental rights do not override those interests.
Our legitimate interests may include:
responding to business enquiries;
managing customer relationships;
improving our services;
operating and securing our website and systems;
understanding how visitors use our website;
marketing our services where permitted by law; and
running and developing True Bridge Digital Marketing.
Where we rely on legitimate interests, we consider whether the processing is necessary and proportionate and whether your interests and rights override our interests.
Legal obligation
Where processing is necessary for us to comply with a legal or regulatory obligation.
6. Marketing communications
We may use your contact details to provide information about True Bridge Digital Marketing and our services where this is permitted by applicable data protection and electronic marketing laws.
Where consent is required, we will ask for it.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.
Please note that withdrawing marketing consent does not affect processing that we are carrying out for other lawful purposes, such as fulfilling a contract or responding to an enquiry.
7. Website forms and online calculator
If you complete a form or use our online calculator, the information you provide may be collected and stored by us.
This may include contact details and information relating to your business or the potential business opportunity identified through the calculator.
We use this information to:
provide the result or service requested;
respond to your enquiry;
understand your requirements;
improve our services; and
where legally permitted, contact you about relevant True Bridge services.
The calculator provides an indicative estimate based on the information entered and should not be treated as a guarantee of future financial results.
8. Website chat and AI-powered tools
Our website may use chat, automation and/or AI-powered technology to help visitors find information and communicate with us.
Information entered into the chat may include personal information if you choose to provide it.
Chat conversations may be recorded, stored and processed through our technology providers so that we can:
respond to enquiries;
provide customer support;
understand enquiries;
follow up with potential customers;
improve our services; and
manage our customer relationships.
Please do not provide unnecessary sensitive or confidential information through the website chat.
Where third-party technology providers process information on our behalf, we take reasonable steps to ensure that appropriate contractual and security arrangements are in place.
9. Who we share your information with
We may share personal information with trusted third-party service providers where this is necessary to operate our business.
Depending on the services we use, these may include providers of:
website hosting;
CRM and customer relationship management systems;
forms and automation;
website chat and AI services;
email and communication services;
analytics;
advertising and social media platforms;
payment processing;
cloud storage;
IT and security services; and
professional, legal or accounting services.
These providers may process personal information on our behalf and will only be permitted to use it for appropriate purposes.
We do not sell your personal information.
10. GoHighLevel
We use GoHighLevel as part of our customer relationship management, forms, automation and communications systems.
Information submitted through our website forms, chat tools or other lead-generation systems may be processed through GoHighLevel.
This may include contact details, enquiry information, form responses and communications.
GoHighLevel may process information on our behalf as a technology service provider. Where applicable, appropriate contractual and data protection safeguards are used.
11. International transfers
Some of the technology providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place, where required under applicable data protection law.
These safeguards may include adequacy regulations or appropriate contractual protections.
12. Cookies and similar technologies
Our website may use cookies and similar technologies.
Cookies can be used for purposes such as:
making the website function correctly;
remembering preferences;
understanding website usage;
analysing website performance;
improving user experience; and
supporting marketing and advertising activities.
Where consent is required for non-essential cookies or similar technologies, we will ask for your consent before using them.
You can manage your cookie preferences through our cookie consent mechanism and/or your browser settings.
Our website may contain cookies or technologies provided by third parties, including analytics, advertising, social media and chat providers.
13. How long we keep your information
We only keep personal information for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting or reporting requirements.
Retention periods may vary depending on the type of information and why we hold it.
For example:
enquiry information may be retained for a reasonable period after our last communication so that we can manage potential business relationships;
client information may be retained for as long as necessary to provide our services and meet our legal and accounting obligations;
marketing information may be retained until you unsubscribe or we determine that it is no longer appropriate to retain it; and
website and analytics information may be retained in accordance with the policies of the relevant technology providers.
We periodically review the information we hold and securely delete or anonymise information that is no longer required.
14. How we protect your information
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should avoid sending highly sensitive or confidential information through ordinary website forms, email or chat unless specifically requested.
15. Your data protection rights
Depending on the circumstances, you have rights under UK data protection law, including the right to:
request access to the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your personal information in certain circumstances;
ask us to restrict how we process your information in certain circumstances;
object to certain types of processing, including some processing based on legitimate interests;
withdraw consent where we rely on consent;
request data portability where the relevant legal requirements apply; and
complain to the Information Commissioner's Office.
These rights are not absolute and certain exemptions may apply.
To exercise your rights, please contact us at:
[INSERT YOUR PRIVACY/CONTACT EMAIL ADDRESS]
We may need to verify your identity before responding to a request.
16. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO)
You can find information about making a complaint on the ICO's website:
Information Commissioner's Office
17. Automated decision-making and profiling
We may use automated systems, analytics, automation and AI-powered tools as part of our website, marketing and customer management processes.
We do not currently use solely automated decision-making that produces legal or similarly significant effects on individuals.
Where automated tools are used to assist our business processes, appropriate human oversight may be applied where appropriate.
18. Children's information
Our website and services are intended for businesses and adults.
We do not knowingly collect personal information from children through our website.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.
19. Third-party websites
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend checking the privacy policies of any third-party websites you visit.
20. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal requirements.
When we make significant changes, we will update the "Last updated" date at the top of this policy.
We recommend checking this page periodically for the latest version.
21. Contact us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
True Bridge Digital Marketing
Stephanie Louise Amps
Email: [email protected]
Website: truebridgedigitalmarketing.com
True Bridge Digital Marketing
Helping businesses work smarter, save time and make more money with AI, automation and modern digital marketing.